Not-Another-Bill


Delivery & Returns

ROYAL MAIL STRIKES

Some delays to your orders may occur due to National Royal Mail Strikes in the coming months. If you need your parcels quicker during this time please select 'DPD Express Delivery' at checkout.


November
Thursday 24th, Friday 25th, Wednesday 30th

December
Thursday 1st



UK

Standard Tracked Royal Mail Shipping 4 - 6 Working days (delayed due to strike)


Delivery Time

Cost

UK Standard Tracked

Standard Tracked Royal Mail Shipping 4-6 Working days

£3.95

On all orders over £75

FREE

UK Express

DPD Express (2-3 working days)

£8.95

Saturday Delivery

Order by 2 pm Friday

£12.95

Sunday Delivery

Order by 2 pm Friday

£14.95

Next Day AM

Parcels delivered before 12 pm the following day

(Order by 2 pm, not available for weekend deliveries)

£18.95


FREE CLICK & COLLECT

Order online and collect your parcel from our studio for free. Collect from 3pm-6pm Monday-Saturday - Please confirm order is ready before arriving.


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EU

Please note that due to the UK having left the EU, European parcels are now be subject to import duties and local VAT, which is the buyer/recipients duty to pay.

The good news is that for most countries we can now pre-pay all duties and taxes as part of your shipping cost (DDP) - meaning there is nothing to pay your side, and the parcel will clear customs much quicker.

Duties and taxes are calculated differently in each country based on the value and tariff of each item, so the exact amount will be calculated and shown during the checkout process.


European Delivery Zone 1

(France, Germany, Belgium, Netherlands, Italy, Spain, Luxembourg, Austria, Monaco)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL Express (2-3 Working days) | from £40.34

European Delivery Zone 2

(Sweden, Denmark, Finland, Albania)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL Express (2-3 Working days) | from £49.78

EUROPEAN DELIVERY ZONE 3

(Poland, Hungary, Slovakia, Slovenia, Latvia, Bulgaria, Romania, Czechia, Croatia, Estonia, Lithuania)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL Express (2-4 days) | from £51.23

EUROPEAN DELIVERY ZONE 4

(Norway, Portugal, Gibraltar, Turkey, Montenegro, Liechtenstein, Balearic Islands, Ukraine, Malta, Greece, Cyprus)

The exact cost will be calculated at the basket, but here is an example of a £70/€80 order:

Shipping + Duty, Handling & Taxes all Paid | Shipped with DHL Express (2-4 days) | from £59.41

Switzerland

Shipping only, Duties & Taxes NOT Paid | DHL Express Shipping (2-4 days) | £24.95


USA and Canada

• £17.95 Tracked DHL Shipping (2-4 Working Days on average)

• Free Shipping on all orders over £200.00.


Worldwide Delivery Zone 1

• £34.95 Tracked DHL Shipping (est. 3-6 Working Days).

• Free Standard Shipping on all orders over £250.00.


Worldwide Delivery Zone 2

• £38.95 Tracked DHL Shipping (est. 3-6 Working Days)

• Free Standard Shipping on all orders over £350.00.


Worldwide Delivery Zone 3

• £48.95 Tracked DHL Shipping (est. 3-6 working days)

• Free Standard Shipping on all orders over £500.00.


*Please note: it is the responsibility of you the customer to pay any customs duties or charges for your country. We can not be held responsible for delays with couriers that are out of our hands*

For a price more specific to your country get in touch at [email protected].


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Notifications

Standard parcels are sent with Royal Mail tracked 48h. Express or tracked deliveries will be sent using either DPD, or DHL depending on the size and weight of the items. Once the parcel is dispatched you will receive the relevant tracking information via email.

Returns

If you’d like to return or exchange an item from your order you have 14 days from the date of receipt to notify us. On receipt of the returned item(s), your refund will be credited to the payment method used to make the original purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply).

Personalised items are non-refundable, unless of course they are faulty or not as ordered. If so, please accept our apologies and send an email to [email protected] including a picture of the received product.

Non-personalised products are refundable if they are returned to us in re-saleable condition.

*All returns must be processed within 14 days and can be issued via credit note if preferred*

Our return address is:

Not-Another-Bill HQ
Unit 10
69 St Marks Road
London
W10 6JG

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