HOW LONG WILL MY PARCEL TAKE TO ARRIVE?
We will do everything we can to get your parcel to its destination as soon as possible. In central London, we can even arrange a same day courier.
Express orders placed before 2pm will be dispatched the same day.
Standard shipping tends to take between 2-3 days within the United Kingdom.
We can also ship to many parts of the globe in just a few days. Please refer to our ‘International shipping’ page for more details.
CAN I ADD A GIFT MESSAGE?
Absolutely! We are rather proud of our gift notes and adding a gift note is simple. It will be printed onto a luxurious, high-quality gift card. (Just make sure you include who it is from– unless you want it to be a surprise).
DO YOU SELL GIFT CARDS?
Yes we certainly do, you can choose from multiples of £25. The card itself comes in a presentation box. You can choose to write your own gift note or let us add one. You can find it here
DO YOU INCLUDE RECEIPTS IN THE BOX?
No. We like to keep our parcels looking like presents, and a receipt doesn't exude a sense of occasion. We do sometimes include a packing sheet which will not show any pricing information. Your order confirmation will be emailed to you.
CAN I RETURN A GIFT?
Yes. If the product is faulty you have 14 days to notify us and return your parcel. We can arrange to collect from you or refund your return postage should this be the case.
If you decide you don’t like a gift, or that it is unsuitable, you can also return it to us within 14 days. However, it must be in completely re-saleable and unused condition, with all the relevant parts included in the original parcel. We will then issue a refund or credit note if preferred. Please not personalised goods cannot be returned or refunded due to their bespoke nature.
DO YOU SHIP INTERNATIONALLY?
We certainly do. We work with a handful of carriers to offer international delivery to a variety of countries. The exact price will be shown during checkout. Express shipping does carry a heavier price than standard, but is considerably quicker. Your gift can arrive in a fraction of the time.
Please note: customers are responsible for any duty or taxes paid to receive the goods.
DO YOU HAVE A SHOP?
We don’t have a stand alone shop yet. We do, however have a concession in The Conran Shop Marylebone. Alternatively you arrange to click and collect your order from our London studio.
DO YOU OFFER A CORPORATE OR BULK RATE?
Our corporate team can help you find the perfect present. Whether you want to thank and reward your employees, or send a gift to a client, we can meet your requirements. From our wide range of hampers and gifts sets & personalised gifts and subscriptions, we're sure you'll find something you love.
If you want to add a personal touch to your gift, our studio can incorporate your logo and messaging into your gift. All orders come beautifully gift wrapped in our signature packaging.
Please get in touch with firstname.lastname@example.org or call us on 0203 790 7790.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You don’t need to create an account to complete a purchase, but returning customers emails will be recognised.
CAN I SUBMIT A PRODUCT?
As a company whose sole aim is to showcase great design and interesting presents, we are always on the lookout to work with like-minded people. If you think your work or brand would be suitable we'd love to hear from you. Please contact email@example.com with any submissions
CAN I STOCK YOUR PRODUCTS?
Yes. We are proud to have our products sold in selected retailers across the globe. We love hearing from stockists who understand our ethos to gifting, and who share our passion for design-led products. Please get in touch with us at firstname.lastname@example.org or call 0203 790 7790.