The safety and health of our team is of utmost importance and we have put steps in place to make sure our studio is as safe as possible, fortunately, we currently have no cases here at Not-Another-Bill HQ and are as much as possible 'business as usual'.
Now more than ever feels a time when people need some joy delivered to their letterbox and we are here for you in these peculiar times.
Delivery to all EU countries is working as normal and as an extra precaution courier companies do not need a signature for parcels, they can also be left in a special place to avoid contact.
This is an ever-changing situation, which we’ll be monitoring closely, if you have any questions please get in touch with our team.
ARE YOUR PRODUCTS SUSTAINABLE?
At Not-Another-Bill we understand how important it is to take actionable steps towards a more sustainable future. Nobody is perfect, including us, but we have begun making gradual changes that minimise our environmental impact and reduce our carbon footprint, hopefully making us a brand that future generations will be proud of. From recycled leather goods to sustainably sourced packaging, we show commitment to ethical suppliers so you can be safe in the knowledge that we put the planet and its people first.
HOW LONG DOES PERSONALISATION TAKE?
All personalisation is completed by hand in our London studio, this means we can complete your order in a number of hours rather than days. We also offer same day delivery in London if ordered personalised gifts before 2pm Monday to Friday.
CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?
Yes, however time is off the essence as we process orders very quickly. Please call us on 02037907790 or email and we’ll be very happy to amend your order if we can. However, once personalised, products cannot be refunded or amended.
DO YOU SHIP INTERNATIONALLY?
Yes, we do, the table below is a rough guide but please click here for the your exact shipping country transit times. Express orders placed before 2pm will be dispatched the same day.
1 -2 Days
France, Belgium, Germany, Italy,
Norway, Malta, Turkey etc
Dubai & Middle East
Australia & Far East
WHAT IS YOUR RETURNS POLICY?
Personalised items are non-refundable, unless of course they are faulty or not as ordered. If so, please accept our apologies and send an email including a picture of the received product.
Non-personalised products are refundable if they are returned to us in re-saleable condition.
*All returns must be processed within 14 days and can be issued via credit note if preferred*
CAN I COLLECT MY ORDER?
Yes, absolutely. While we don’t have a physical shop, you can always arrange to drop by and collect from our West London studio (Unit 10,69 St Mark’s road, W10 - Nearest Tube - Ladbroke Grove).
CAN I PAY FOR MY ORDER OVER THE PHONE
Yes, one of our dedicated sales team can take your order over the phone, please give us a ring on 02037907790 if that is your preferred way to pay.
DO YOU OFFER GIFT WRAPPING?
Packing is a key part of our service and our identity, so all orders are lovingly prepared and come in our stylish signature packaging.
If you’re after an extra flourish, we do offer gift boxes which can be personalised. Gift notes are also available on our luxurious card.
CAN I ADD A GIFT MESSAGE?
Absolutely! We are rather proud of our gift notes and adding a gift note is simple. It will be printed onto a luxurious, high-quality gift card. (Just make sure you include who it is from– unless you want it to be a surprise).
DO YOU SELL GIFT CARDS?
Yes we certainly do, you can choose from multiples of £25. The card itself comes in a presentation box. You can choose to write your own gift note or let us add one. You can find it here
DO YOU INCLUDE RECEIPTS IN THE BOX?
No. We like to keep our parcels looking like presents, and a receipt doesn't exude a sense of occasion. We do sometimes include a packing sheet which will not show any pricing information. Your order confirmation will be emailed to you.
CAN I RETURN A GIFT?
Yes. If the product is faulty you have 14 days to notify us and return your parcel. We can arrange to collect from you or refund your return postage should this be the case.
If you decide you don’t like a gift, or that it is unsuitable, you can also return it to us within 14 days. However, it must be in completely re-saleable and unused condition, with all the relevant parts included in the original parcel. We will then issue a refund or credit note if preferred. Please note personalised goods cannot be returned or refunded due to their bespoke nature.
DO YOU OFFER A CORPORATE OR BULK RATE?
Absolutely, we have an expert in-house corporate team dedicated to ensuring that gifting to clients and colleagues is done as effectively and memorably as possible. We can work across a broad range of projects and have the capacity and expertise to mange all stages from concept to creation, delivery and global fulfilment.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No you don’t need an account to complete a purchase. We will store your details to make returning purchases easier by recognising your details.
CAN I STOCK YOUR PRODUCTS?
Yes. We are proud to have our products sold in selected retailers across the globe. We love hearing from stockists who understand our ethos to gifting, and who share our passion for design-led products. Please get in touch with us here.