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HOW LONG WILL MY PARCEL TAKE TO ARRIVE?

We will do everything we can to get your parcel to its destination as soon as possible. In central London, we can even arrange a same day courier.

Express orders placed before 2pm will be dispatched the same day.
Standard shipping tends to take between 2-3 days within the United Kingdom.

We can also ship to many parts of the globe in just a few days. Please refer to our ‘International shipping’ page for more details.

CAN I ADD A GIFT MESSAGE?

Absolutely! We are rather proud of our gift notes and adding a gift note is simple. It will be printed onto a luxurious, high-quality gift card. (Just make sure you include who it is from– unless you want it to be a surprise).

DO YOU INCLUDE RECEIPTS IN THE BOX?

No. We like to keep our parcels looking like presents, and a receipt doesn't exude a sense of occasion. We do sometimes include a packing sheet which will not show any pricing information. Your order confirmation will be emailed to you.

CAN I RETURN A GIFT?

Yes. If the product is faulty you have 14 days to notify us and return your parcel. We can arrange to collect from you or refund your return postage should this be the case.

If you decide you don’t like a gift, or that it is unsuitable, you can also return it to us within 14 days. However, it must be in completely re-saleable condition with all the relevant parts included in the original parcel. We will then issue a refund or credit note if preferred.

DO YOU SHIP INTERNATIONALLY?

We certainly do. We work with a handful of carriers to offer international delivery to a variety of countries. The exact price is calculated by the weight in your basket. Express shipping does carry a heavier price than standard, but is considerably quicker. Your gift can arrive in a fraction of the time.

Please note: customers are responsible for any duty or taxes paid to receive the goods.

DO YOU HAVE A SHOP?

We don’t have a permanent shop. We do, however, hold regular pop-ups within retailers such as The Conran shop and Selfridges in London. Alternatively, you can arrange a meeting in the studio if you need to discuss a particular present. If you are based locally you arrange to click and collect your order.

DO YOU OFFER A CORPORATE OR BULK RATE?

Our corporate team can help you find the perfect present. Whether you want to thank and reward your employees, or send a gift to a client, we can meet your requirements. From our wide range of hampers and gifts sets & personalised gifts and subscriptions, we're sure you'll find something you love.

If you want to add a personal touch to your gift, our studio can incorporate your logo and messaging into your gift. All orders come beautifully gift wrapped in our signature packaging.

Please get in touch with bespoke@notanotherbill.com or call us on 02037907790.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don’t need an account to complete a purchase. During your first purchase you will be prompted to create one.  Once registered, you will be able to log in and manage your account, orders and preferences.

CAN I SUBMIT A PRODUCT?

As a company whose sole aim is to showcase great design and interesting presents, we are always on the lookout to work with like-minded people. If you think your work or brand would be suitable we'd love to hear from you.

CAN I STOCK YOUR PRODUCTS?

Yes. We are proud to have our products sold in selected retailers across the globe. We love hearing from stockists who understand our ethos to gifting, and who share our passion for design-led products. Please get in touch with us at wholesale@notanotherbill.com or call 0203 7907790. 

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