A letter to our community
Since launching in 2011, Not Another Bill has grown from a personalised gifting business into a company with multiple areas of expertise. During that time, we've had the privilege of helping thousands of customers celebrate life's milestones through thoughtful gifts while working with an incredible team, network of designers and brand partners.
However, in recent years the consumer retail landscape has become increasingly challenging, and we have made the difficult decision to close Not Another Bill at the end of this month.
As we prepare to close this chapter, we want to take this opportunity to say thank you to each and every one of you who has bought gifts for your loved ones (or yourselves) over the past 15 years. It has been a pleasure to be a small part of so many magical moments.
We’d love for you to stick around while we wrap things up. A few things to note:
- You can continue to place orders until 30th September 2026, and everything will be picked, personalised and lovingly packed by our team
- Stay tuned for last chance discounts on some of your favourite personalised gifts
- Normal terms and returns policies still apply
A few questions, answered
Everything you need to know while we wind things down.
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What happens to my current order?
Nothing changes. Any order you've already placed will still be picked, personalised and packed by our team, and dispatched on our usual timelines, with the same tracking and delivery updates you'd normally get.
What about gift cards?
We've stopped selling new gift cards. Any existing gift card balances can still be used as normal.
What happens to my Rewards Club points?
Rewards Club points can be redeemed until 30th September 2026, after which they'll no longer be valid.
Can I still return an item?
Yes, our normal returns and exchanges policy still applies during this time – nothing changes there.
How can I get in touch if I have a question?
Our customer service team will be on hand throughout. Reach us via email at info@notanotherbill.com, or by phone on 020 3790 7790 (Monday to Friday, 9am to 5pm), just as you always could.
While this is goodbye for Not Another Bill, our corporate business, Bespoke-ly, isn't going anywhere. If you're a brand looking to create a unique and memorable gifting experience, we'd love to hear from you.