Terms & Conditions

We’ve done our best to make these fair, straight-forward and small-print free.


1.1 The website www.notanotherbill.com is owned and operated by notanotherbill ltd, trading as notanotherbill. references to ‘we’, ‘us’, ‘nab’, ‘our’ or ‘the website’ refer to notanotherbill ltd. We are a company registered in England and Wales (company number: 7747939) and our address for correspondence is: Not-Another-Bill ltd, Unit 10, 69 St Marks, London, W10 6JG.

1.2 Your use of this website (notanotherbill.com) is at all times subject to our full terms and conditions applicable to your use of the website and all applicable laws. By accessing our website, you agree to our terms and conditions set out below. If you do not agree to these terms and conditions, you must exit our website immediately.

1.3 We reserve the right, from time to time, with or without notifying you, to change these terms and conditions at our sole discretion. The terms and conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.


2.1 You agree not to hold us responsible for any banking charges incurred due to payments on your account.

2.2 All prices that are displayed are inclusive of VAT and postage.

2.3 Payments can be made by Paypal (Visa, Visa Electron, Visa Debit, Visa Delta, Mastercard) or GoCardless. Payment will be debited and cleared from your account immediately on order. 

2.4 We take reasonable care to make our site secure. all credit/debit transactions on this site are processed using paypal or gocardless, secure online payment gateways that encrypts your card details in secure host environments. if you are a registered notanotherbill user, we will not store your credit/debit card details on our systems.

2.5 If a payment is skipped from Paypal, for any reason, you will be notified and payment will try to clear again within 5 days. if the payment is skipped for a second time, Paypal will automatically cancel your account and you will have to manually set up payment again from your account.




Standard Delivery - £4.95
Express Delivery - £6.95
Free on orders over £75.00.
Alternately you can collect from our studio for free.


Delivery cost will be calculated on the country.
Standard delivery time - 7-14 working days.
Express priority shipping - 2-3 days.

3.2 You may not hold us responsible for any delays, outside our control, which relate to delivery.

3.3 If you change address, you must contact us to ensure that no parcels are sent out to the wrong delivery address. Please ensure that this is done in time to take effect before you move as you will be liable for any parcels posted to the wrong address.


4.1 All parcels returned to us (from either not being collected, incorrect delivery address or any other reason for which you are responsible) can be re-sent to you. this will require an additional payment to cover the cost of second-time delivery.

4.2 If you are genuinely unhappy with your goods, please first get in touch within 14 days of receiving it. If agreed it must then be returned to us {Not-Another-Bill, Unit 10, 69 St Mark's Road, London, W10 6JG} in its original condition at your cost. We review every case individually.

4.2b Please note personalised items cannot be returned unless faulty.

4.3 If a refund is requested, it will be immediate and will minus the cost of the initial postage and packaging fee.

4.4 Any faulty items must be returned to us before a replacement is sent out. If the fault is agreed, we will provide a replacement for the returned goods. We reserve the right to refuse refund on any product.

4.5 All of our packages are wrapped with the utmost care and attention to give the product inside maximum protection so we can not be liable for any damage to the product in transit. However, each case is assessed individually. You might be eligible for a replacement should it not reach you in perfect condition.

4.6 If you wish to return an item and receive a full refund (minus the original postage cost) items need to be posted/couriered back to us within 14 days of being received by you in re-sellable condition with their original packaging. Personalised items cannot be returned. 

4.7 Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty, this includes the fading of monogramming over time. 

4.8 Please note that the online visualisers are indicators, and there may be slight variations in the result of real life products. Each individual screen is subject to a number of variables in colour, illumination and other visual aspects; and as such we endeavour to make our products look as close to digital artwork as possible.


5.1 Any promotional code or offer provided on this site cannot be used in conjunction with any other promotion, past or present.

5.2 Promotional codes have no cash alternative and must be redeemed by the date published, if provided.

5.3 If you are a winner of a competition you must get in contact to provide a delivery address within one week to claim your prize, otherwise a new winner will be selected.


6.1 We collect personal information about you through your use on this website and our services. all information that we collect about you is subject to our privacy policy.

6.2 Please note that by supplying your/the recipient’s email address upon joining us you grant us permission to contact you via email regarding your account and any special offers or promotions that we may offer you from time to time.


7.1 The website and its content is copyright of Not-Another-Bill ltd 2011. all rights reserved.

7.2 All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. nothing on this website grants you any licence or right to use, alter or remove such material.

Privacy Policy

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on notanotherbill’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

•  modify or copy the materials;

•  use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

•  attempt to decompile or reverse engineer any software contained on notanotherbill’s web site;

•  remove any copyright or other proprietary notations from the materials; or

•  transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by notanotherbill at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Disclaimer

The materials on notanotherbill’s web site are provided “as is”. notanotherbill makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, notanotherbill does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


4. Limitations

In no event shall notanotherbill or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on notanotherbill’s Internet site, even if notanotherbill or a notanotherbill authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


5. Revisions & Errata

The materials appearing on notanotherbill’s web site could include technical, typographical, or photographic errors. notanotherbill does not warrant that any of the materials on its web site are accurate, complete, or current. notanotherbill may make changes to the materials contained on its web site at any time without notice. notanotherbill does not, however, make any commitment to update the materials.


6. Links

notanotherbill has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by notanotherbill of the site. Use of any such linked web site is at the user’s own risk.


7. Site Terms of Use Modifications

notanotherbill may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


8. Governing Law

Any claim relating to notanotherbill’s web site shall be governed by the laws of the State of United Kingdom without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.


9. Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

•  Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

•  We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

•  We will only retain personal information as long as necessary for the fulfillment of those purposes.

•  We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

•  Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

•  We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

•  We will make readily available to customers information about our policies and practices relating to the management of personal information.

•  We make use of cookies to advertise to previous visitors of the website, combined with your purchase history. These remarketing cookies are used by third parties (including Google and Rakuten Advertising) to show our ads on websites other than our own.

•  You can easily opt-out of Google’s use of cookies by visiting the Google Ad Settings page.

•  You can also choose to opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

• The below companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

We partner with Rakuten Advertising, that drops third party cookies and may collect personal information when you interact with our site. The collection and use of this information are subject to the privacy policy located here: 

Privacy policyhttps://rakutenadvertising.com...

Your rightshttps://rakutenadvertising.com...

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

10. GDPR

Notanotherbill are committed to protecting and respecting your privacy. We work to keep our policies in line with the latest legislation. (GDPR)

What information do we collect?

We do not collect personal information from our users, unless that information is necessary, When ordering or registering on our site, as appropriate, we may collect the following information:

•Information submitted in forms i.e. name, email address, mailing address, contact number

•If you contact us, we may keep a record of correspondence

•Details of transactions through our site and of the fulfilment of your orders

•Details of your visits to our site including, but not limited to, traffic data, resources accessed, behaviours and patterns or otherwise.

You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

•To personalise your experience onsite (your information helps us to better respond to your individual needs)
•To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To produce targeted, relevant and personalised adverts on external platforms such as Facebook & Instagram
•To measure or understand the effectiveness of advertising we serve to you and others
•To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions and deliver your goods
•To administer a contest, promotion, survey or other site feature
•To contact you periodically via a number of methods

If you have given us the consent to do so, we may contact you by telephone, email, SMS and post notifying you of products or special offers that may be on interest to you.  

The data you provide will be used for the purpose stated at the time of collection i.e. for the fulfilment of your order should you need to be contacted with regards to an unforeseen issue or for newsletters if you have chosen to receive these when you placed your order or signed up via the form on our website footer.

In all of our communication to you we will offer you the option to opt-in or opt-out.

In the event that you do not wish to be contacted for such purposes, please ensure that you do not tick the appropriate box as you go through the registration or checkout process. You may unsubscribe from our contact list at any time by logging into your account to update your marketing preferences, or click the unsubscribe link that can be found in the footer or any of our marketing emails.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes; Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

This Website uses cookies by the following third parties:

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Google Analytics: This cookie allows us to monitor user interaction with this Website including, but not limited to page views, source and time spent on Website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our Website, and strive to provide you with a better user experience.

Google AdWords: Using Google AdWords code we are able to see which adverts helped lead to a purchase. This allows us to make better use of our paid search budget. This information is not personally identifiable.

Adroll: We use re-marketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

NotAnotherBill may retain customer personal data for periods of time for legal, audit and compliance purposes and to the extent required by Applicable Laws, for such period as required by Applicable laws. NotAnotherBill shall ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance).

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Not-Another-Bill HQ
Unit 10, 69 Marks Road, London, W10 6JG

[email protected]