F A Q
Shipping & Delivery
Do you ship globally?
Yes, we do! Please go to our delivery page for your more details on pricing and timings for your shipping country.
What is your returns policy?
If you would like to return or exchange an item from your order, you have 14 working days from the date of delivery to notify us and return your item(s). Personalised items are non-refundable, unless of course they are faulty or not as ordered. Please visit our returns page for more information on returning an item to us.
Can I collect an order?
Yes, absolutely. While we don’t have a physical shop, you can always arrange to drop by and collect your order from our West London studio. You can find our full address and more details here.
How quick is personalisation?
All personalisation is completed by hand in our London studio, which means we can complete your order in a number of hours rather than days. We aim to dispatch all orders within 24 hours, however during busy periods, dispatch times may vary.
Can I send the items in my order to different addresses?
Sadly not, multiple items in one order will be shipped to the one address selected at checkout. If you want to ship items separately, you will need to place separate orders for each delivery address.
Product & Ordering
Do you offer gift wrapping?
Packaging is a key part of our service and our identity, so all orders are lovingly prepared and come in our stylish signature packaging. If you’re after an extra flourish, complimentary gift cards and gift boxes can be added to your basket.
Do you sell gift cards
Yes, digital gift cards can be purchased between £10 & £100 and delivered via email. You can purchase a gift card here.
Do you include receipts in the box?
As we like to treat all orders as gifts, we don't include any paperwork. If however, you need a receipt, you can email us here.
Can I order over the phone?
Unfortunately we can't take orders over the phone, however if you need help placing your order our customer service team are happy to help. All our contact details can be found here.
Can I make changes to my order?
Yes in some cases, but once an order has been placed, we are not able to guarantee that changes can be made. This also means we are unable to offer returns and refunds for personalised products which have been received as ordered. However please call us on 02037907790 or email us, and we’ll be very happy to amend your order if we can.
Other Questions
Do you wholesale your products?
At present we unfortunately do not wholesale our products. However, if you'd like to discuss a wholesale opportunity, please contact us via email.
Do you offer corporate rates or bulk discounts?
Absolutely, we have a corporate team dedicated to ensuring that gifting to clients and colleagues is done as effectively and memorably as possible. We can work across a broad range of projects and have the capacity and expertise to manage all stages from concept to creation, delivery and global fulfilment. To learn more about our corporate gifting please click here, or get in touch with our sales team by calling 0203 790 7790.
Who do I speak with for press enquiries?
Our aim is to be the most unique gift company in the world, and we strive to source, design and create unique and inspiring gifts. You can get in touch with our team with all PR enquiries and image requests here.
Are your products sustainable?
At Not-Another-Bill we understand how important it is to take actionable steps towards a more sustainable future. Nobody is perfect, including us, but we have begun making gradual changes that minimise our environmental impact and reduce our carbon footprint, hopefully making us a brand that future generations will be proud of. From recycled leather goods to sustainably sourced packaging, we show commitment to ethical suppliers so you can be safe in the knowledge that we put the planet and its people first.
How do I get in touch?
You can reach us in a number of ways.
Via Phone, between 9am and 5pm: +44 (0)203 790 7790
Via Email: info@notanotherbill.com
By LiveChat, see icon bottom left.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, Klarna, Google Pay and Apple Pay.