Delivery & Returns

DELIVERY

UK

UK Shipping

The last date for guaranteed delivery before Christmas is Wednesday 20th December. We will be offering local collection from our London studio until 5pm on 22nd December.

UK Standard
£4.95 - Free over £75
 3-4 Days
UK Express (1-2 Days) £6.95 Order by 12pm Mon - Thur
UK Saturday Delivery £12.95 Order by 12pm Friday
UK Sunday Delivery
£14.95
Order by 12pm Friday
Pre 12pm UK Next Working Day
£18.95
Order by 12pm Mon - Thur

 

 

London Same Day Delivery

For London Same Delivery order before 12pm.

Monday-Friday only.

Zone

Postcodes

Price
Zone A  NW10, W10, W9 W11, W12, NW3, NW6 £10.00
Zone B 		W2, W1, SW1, SW3, SW7, SW10, SW6, W14, W6, W3, W4, NW2, NW8, £15.00
Zone C 		NW9, NW4, NW5, NW3, NW11, NW7, EC, SE1, SE11, SE17, SE5, SW8, SW11, N1, SW13, WC, W5 £18.00
Zone D
SW14, SW15, SW18, SW19, SW17, SW2, SW12, SW4, SW16, SE24, SE21, SE22, SE15, SE14, SE8, E1, E14, E3, E2, E8, N16, E5, E9, NW7, N3, N6, N19
£25.00
Zone E
N20, N12, N7, N4, N15, N8, N22, N10, N11, N17, N18, N9, N21, N14, E4, E17, E18, E11, E20, E15, E13, E6, E16, SE1B, SE7, SE10, SE3, SE13, SE4, SE14, SE8, SE16, SE15, SE22, SE24, SE2, SE9
 £35.00

 

Click & Collect

Orders can be collected from our London studio Monday to Friday 9.00am - 7.00pm. Please be advised we will be closed on Bank Holidays.
You will be notified via email once your order is ready to collect. Please bring a copy of your order confirmation. We will also require a photo ID such as passport or driving license for any orders containing alcohol. If your order contains food or drink it must be collected within 2 months of ordering.
Address:  Unit 10, 69 St Marks Rd, London W10 6JG
Closest Tube Station: Ladbroke Grove

DELIVERY

EU Delivery

Shipping to Europe

We are thrilled to announce that we are now set up and operational in Europe. We have a home in Amsterdam, this means we can finally serve our EU clients with beautiful design-led gifts without duties & taxes.. 

Orders are shipped from our Amsterdam studio via DPD Classic. Should you want us to ship with DHL or another courier service this can also be arranged.

*Please note, parcels going to Switzerland & Norway will be shipped directly from the UK via DHL.

The last date for guaranteed delivery before Christmas is Wednesday 14th December.

 

Country Flat shipping rate
France £18.00
Netherlands £11.00
Belgium, Germany £12.00
Luxembourg £11.50
Denmark £13.50
Austria £14.00
Finland  £24.00
Italy £22.00
Ireland, Norway, Switzerland £23.00
Spain  £25.00
Spanish Isles £52.00 
Cyprus £35.00
Gibraltar £28.00
Malta £30.00

Europe Zone 2

Poland,Hungary, Slovakia, Slovenia, Latvia, Bulgaria,Romania, Czechia, Croatia, Estonia, Lithuania, Sweden, Albania

 £27.00

Europe Zone 3 - 

Portugal, Gibraltar,Turkey, Montenegro,Liechtenstein, Balearic Islands,Ukraine, Greece, 

 £33.00

 

DELIVERY

International

USA & Canada

• £17.95 Tracked DHL Shipping (2-4 Working Days on average)

• Free Shipping on all orders over £200.00

Worldwide Delivery Zone 1

• £34.95 Tracked DHL Shipping (est. 3-6 Working Days).

• Free Standard Shipping on all orders over £250.00.

  • Åland Islands, Andorra, Armenia, Bosnia & Herzegovina, Faroe Islands, Georgia, Greenland, Vatican City, Iceland, Kosovo, Moldova, New Zealand (Chatham Islands), North Macedonia, San Marino, Serbia, South Africa (Gauteng), Svalbard & Jan Mayen, United Kingdom (British Forces), Azerbaijan, Bhutan, British Indian Ocean Territory, Brunei, Christmas Island, Cocos (Keeling) Islands, Indonesia, Iraq, Jordan, Kuwait, Kyrgyzstan, Laos, Macao SAR, Mongolia, Myanmar (Burma), Nepal, Oman, Palestinian Territories, South Korea, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Ascension Island.

Worldwide Delivery Zone 2

• £38.95 Tracked DHL Shipping (est. 3-6 Working Days)

• Free Standard Shipping on all orders over £350.00.

  • Algeria, Angola, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Jamaica, Kenya, Kiribati, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, Cameroon, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Vincent & Grenadines, Sudan, Suriname, Eswatini, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, British Virgin Islands, Wallis & Futuna, Western Sahara, Zambia, Zimbabwe, Saudi Arabia, Cambodia, Israel, Kazakhstan, Malaysia, Maldives, Pakistan, Philippines, Qatar, Sri Lanka, Taiwan, United Arab Emirates, Vietnam, New Zealand (16 of 17 regions), Australia, Bahrain, United States (Puerto Rico), Mexico.

Worldwide Delivery Zone 3

• £48.95 Tracked DHL Shipping (est. 3-6 working days)

• Free Standard Shipping on all orders over £500.00.

  • Argentina, Brazil, Cayman Islands, Chile, Colombia, Japan, Peru, South Africa (8 of 9 provinces), Thailand, Lebanon, Hong Kong SAR, Singapore, Guadeloupe, Mayotte, Réunion.

PLEASE NOTE

It is the responsibility of you the customer to pay any customs duties or charges for your country. We can not be held responsible for delays with couriers that are out of our hands.

For a price more specific to your country get in touch.


INFORMATION

Notifications & Returns

Notifications 

Standard parcels are sent with Royal Mail tracked 48h. Express or tracked deliveries will be sent using either DPD, or DHL depending on the size and weight of the items. Once the parcel is dispatched you will receive the relevant tracking information via email.

Returns

If you’d like to return or exchange an item from your order you have 14 days from the date of receipt to notify us. On receipt of the returned item(s), your refund will be credited to the payment method used to make the original purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply).

Please note personalised items cannot be returned unless faulty. Please contact us if you have received a faulty item via email.

Non-personalised products are refundable if they are returned to us in re-saleable condition. All returns must be returned to us within 14 days of delivery, and refunds can be issued via credit note if preferred.

Our returns address is:

Not-Another-Bill HQ
Unit 10
69 St Marks Road
London
W10 6JG